How Ditur does staff scheduling with Smartplan
"With Smartplan you don't have to worry about administrative tasks. It's nice to have a system that can just keep track of everything - both all the hours and the agreements that are occasionally made with employees"
Daniel
/
COO
Ditur
When a small startup becomes a mature organization
As the number of employees increased, Ditur experienced a need to replace several digital solutions along the way. However, not Smartplan, which has met their needs from the start until now, when they have more than 80 employees.
"It creates incredible value for us in that we don't have to spend all that time on administrative tasks. We just have an expectation that everything works. That's also why we've continued using Smartplan"
Daniel
/
COO
Ditur
A typical schedule for Ditur
At Ditur, the schedules for each location are set up differently depending on which time slots employees need to work. Different administrators are responsible for their own schedules. A typical week in the schedule for their warehouse looks like this:
No more extra administrative work
Previously, Ditur created schedules in an Excel spreadsheet, which was then shared with employees in a Facebook group. The challenge was that changes were often made to the schedules or employees' hours. With Smartplan, they avoid the unnecessary administrative work.
Capacity management
Clock in and out
Payroll
"It's easy for us to publish a schedule and say these are the shifts we need, and then employees can sign up themselves. They also have some freedom where they can add a comment saying they might not arrive until 10 o'clock, and that works fine for us"
Daniel
/
COO
Ditur
A company focused on customer service
As a customer, you can expect to receive dedicated service. Ditur strives to always find a possibility or solution to each customer's problem, and this is also reflected in the fact that the company's customers often return.
Scandinavia's largest watch store
In the winter of 2014, ditur.dk was founded by brothers Mikkel and Kasper Dissing, and since then the company has only grown. We recently stopped by their headquarters in Hasselager, where we met with the company's COO, Daniel. Here we had a chat about what daily life looks like at Ditur, and how they use Smartplan.
Daniel has been part of Ditur's journey almost from the beginning and was the first full-time employee in the company. Therefore, he has also experienced how the company went from having just a few employees to now having 80-90 employees.
Ditur is today Scandinavia's largest watch store, and they have both a large webshop and a physical store in the center of Aarhus. In the beginning, the company only focused on selling watches, but gradually they've expanded their assortment, which today also includes accessories and jewelry.
"Especially over the last three years, we've gone from being a small startup to a mature organization, where today we're 80-90 employees"
At Ditur, the focus is very much on the service they provide to customers. Here they use Facebook groups, among other things, to share daily deals and engage in dialogue with customers. This is because Ditur doesn't want to appear as a large, distant company. Instead, they value the close contact they can have with their customers.
This is also reflected in the company's results. Last year alone, they sent nearly 200,000 orders to customers, and according to Daniel, they often experience that the same customers return at a later time to make new purchases.
"We're kind of a supermarket, if you can say that, although we of course also have our own brands. So we really care about good service. We should always be able to give customers a possibility or solution and help them in some format"
After our visit, we definitely also have the impression that the good service permeates the entire company. Everywhere we were met with smiles and friendly greetings. We ended the tour with a short walk to see the new, even larger headquarters that Ditur is having built. At Smartplan, we look forward to helping them manage scheduling for even more employees.
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