How Hotel Ritz manages shift planning with Smartplan
“When we were looking for a new shift planning solution, several of us actually came across Smartplan. It immediately seemed reasonable to us - both in terms of price and in terms of the user-friendliness of the system.”
Nicolai Caspersen
/
Hotel Manager
Hotel Ritz
A question of cost and simplicity
Previously, Hotel Ritz created their rotas using another online shift planning system. However, high prices led the hotel to search for an alternative solution. The requirement was that the new system needed to be simple and easy to use, and Smartplan turned out to be the perfect fit.
“It's always special to have to switch from one system to another. There are always some things you have to figure out. But I think Smartplan has been very user-friendly to get into. It's easily accessible and easy to work with. So I'm completely satisfied.”
Nicolai Caspersen
/
Hotel Manager
Hotel Ritz
A user-friendly shift planning system
For Hotel Ritz, it is essential that neither administrators nor employees spend too much time on a complicated system. It should be easy for everyone to use the tools they need, whether it’s for shift planning, time attendance, shift swapping, or other tasks.
“It should be easy for employees to swap shifts and register meeting times. I usually get to know if there is something that employees are not happy with, and I have only heard that Smartplan runs smoothly. They have really embraced it.”
Nicolai Caspersen
/
Hotel Manager
Hotel Ritz
This is how a typical rota at Hotel Ritz looks
Hotel Ritz has created three different locations on their Smartplan account. At these locations, rotas are created separately for the reception, kitchen, and housekeeping. A typical week in the rota for the reception looks like this:
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At Smartplan, we have several hotels as customers, and Hotel Ritz is just one of them. That’s why we’re confident we can help you optimize your rota planning. Want to know more? Read here to find out why your hotel should choose Smartplan.
“Previously, there was no clock-in and clock-out. We had to go in and change it manually if the employee came or left early. It's easier now that we trust that our employees are registering correctly, and then we can go in and approve the changes that have been made.”
Nicolai Caspersen
/
Hotel Manager
Hotel Ritz
Respect for the past
Since 1934, hotels have operated in the building where Hotel Ritz is located. As a result, history and heritage play a significant role at the hotel. When the previous owners took over the hotel in 2013, it underwent a complete renovation, but with a conscious effort to respect the old hotel’s legacy. For example, the flooring on the ground floor remains as it was when the hotel was originally built.
A history beyond the ordinary
Hotel Ritz is located in the center of Aarhus, close to the train station. We recently stopped by to meet with hotel manager Nicolai Caspersen. During the visit, we learned more about the hotel’s history, their daily operations, and how they use Smartplan in their day-to-day management.
In 2019, the Milling family took over Hotel Ritz. Today, the family owns a total of 10 hotels across Denmark. Five of these hotels now use Smartplan. Hotel Ritz has been using Smartplan since the summer of 2022.
"I know the some of the other hotels used to work with pen and paper in the past. We're very satisfied with Smartplan ourselves, but I know the other are even more thrilled."
Hotel Ritz spans five floors with a total of 67 rooms. When fully booked, the hotel can accommodate up to 120 guests, including extra beds.
The hotel aims to present itself to guests as a place where top-notch service is a priority. Additionally, two key aspects stand out when asked what makes their hotel special.
The first is the location. Situated in the heart of Aarhus, near the train station, Hotel Ritz is easy to access. It’s also close to many of the attractions that their guests want to visit in Aarhus.
The second is the hotel’s history. Hotel Ritz has a unique and distinctive history, which is highlighted on a commemorative plaque at the reception.
"During the war, the resistance movement had its headquarters here at Hotel Ritz. They were down in the basement while the Germans occupied the rest of the hotel on the upper floors. We’re proud to share such a story with our guests. They find it very fascinating."
At Hotel Ritz, they often experience guests returning when they need accommodation in Aarhus. This is largely due to the atmosphere that the hotel’s staff manage to create.
"Fortunately, we receive very positive comments about the things we can control. It’s the smile guests are greeted with when they walk through the door. It’s the feeling they leave with after being happy and satisfied with their stay here."
During our visit, we clearly felt the positive atmosphere. From the moment you step through the door, you are greeted by smiling staff, and it’s immediately evident that service is a top priority at Hotel Ritz. We can only recommend visiting the hotel if you need a place to stay in Aarhus.
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